課程簡介

The learning objectives of this course are to provide students hands-on opportunities to experience service design.
As the fundamental knowledge about design and service is introduced, the students are encouraged to apply the concepts, to utilize the tools and to be involved in the process of design for developing good quality and high value of services. 
The practicing methods in Service Experience Engineering and Design Thinking are also introduced to encourage the students further integrate their own professional fields with other knowledge domains in their own designs. 
The students are expected to obtain ability to take other learning subjects in the service science field, such as Service Experience Design and Interaction Design, after this course.

課程教師

謝佩璇副教授

課程參考

1.服務體驗工程指引(上下冊)資策會

2.顧客洞察者的田野手冊,資策會

3.Best, K. (2006). Design management: Managing design strategy, process and implementation. Lausanne: AVA Publishing.
 

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